Technical Support Engineer (Inference) - US Weekends

<h3><span style="font-family: helvetica, arial, sans-serif;"><strong>About the role</strong></span></h3> <p><span style="font-family: helvetica, arial, sans-serif;">As a Technical Support Engineer at a pioneering AI company, you&39;ll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI. You&39;ll dive deep into complex technical challenges, providing swift and effective solutions while serving as a product expert. As a part of the Customer Experience organization, you will collaborate closely with product and sales, driving continuous improvement of our offerings. This is an exciting opportunity for a deeply technical professional passionate about AI and customer success to make a significant impact in a fast-paced, innovative environment.</span></p> <h3><span style="font-family: helvetica, arial, sans-serif;"><strong>Required hours</strong></span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">This is a fulltime position working US daytime hours. The role will work both weekend days (Saturday and Sunday) as well as two additional weekdays.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">This is a 4-day shift, 10 hours per day, with 2 additional hours of on-call coverage on Saturdays and Sundays.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">The role would start as a Monday to Friday role for the first few months to allow for ramping up and learning from teammates. After being considered fully ramped, the role wou