Technical Support Engineer (Inference) - India Weekends

<h3><strong>About the role</strong></h3> <p>As a Technical Support Engineer at a pioneering AI company, you&39;ll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI. You&39;ll dive deep into complex technical challenges, providing swift and effective solutions while serving as a product expert. As a part of the Customer Experience organization, you will collaborate closely with product and sales, driving continuous improvement of our offerings. This is an exciting opportunity for a deeply technical professional passionate about AI and customer success to make a significant impact in a fast-paced, innovative environment.</p> <h3><strong>Required hours</strong></h3> <ul> <li>This is a fulltime position working India daytime hours. The role will work both weekend days (Saturday and Sunday) as well as two additional weekdays.</li> <li>This is a 4-day shift, 10 hours per day, with 2 additional hours of on-call coverage on Saturdays and Sundays.</li> <li>The role would start as a Monday to Friday role for the first few months to allow for ramping up and learning from teammates. After being considered fully ramped, the role would transition to the 4-day weekend shift.</li> </ul> <h3><strong>Responsibilities</strong></h3> <ul> <li>Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge GPU clusters and our inference and fine-tuning services; ensure swift and effective solutions every time.</li> <li>Act as a customer facing SRE to ensure our customer’s Inference endpoints (running on Kubernetes) remain healthy, stable, and performant</li> <li>Become a product expert in all of our Gen AI solutions, serving as the last line of technical defense before issues are escalated to Eng