Technical Support Engineer - India

<h3><strong>About the role</strong></h3> <p>As a Technical Support Engineer at a pioneering AI company, you&39;ll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI. You&39;ll dive deep into complex technical challenges, providing swift and effective solutions while serving as a product expert. As a part of the Customer Experience organization, you will collaborate closely with product and sales, driving continuous improvement of our offerings. This is an exciting opportunity for a deeply technical professional passionate about AI and customer success to make a significant impact in a fast-paced, innovative environment.</p> <h3><strong>Responsibilities</strong></h3> <ul> <li>Triage and respond to inbound support tickets across self-serve and enterprise customers using a support/CRM platform; identify patterns in ticket clusters (e.g., a wave of the same error code), surface them to engineering with context and affected case lists, and follow through to resolution.</li> <li>Draft clear, accurate status updates and maintenance notifications for customers during planned maintenance windows or incidents; communicate expected impact without exposing internal platform details.</li> <li>Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns; collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction.</li> <li>Answer customer questions about the platform&39;s API, model/fine-tuning workflows, model availability, and deployment/endpoint configuration; reproduce reported errors to confirm expected vs. broken behavior and provide actionable next steps.</li> <li>Provision and configure SSO connections for enterprise customers (Google Workspace, Okta, Azure AD, etc.); guide cus