Technical Support Engineer (GPU Cluster), India

<h3><strong>About the Role </strong></h3> <p>As a Customer Support Engineer at a pioneering AI company, you&39;ll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI. You&39;ll dive deep into complex technical challenges, providing swift and effective solutions while serving as a product expert. As a part of the Customer Experience organization, you will collaborate closely with product and sales, driving continuous improvement of our offerings. This is an exciting opportunity for a deeply technical professional passionate about AI and customer success to make a significant impact in a fast-paced, innovative environment.</p> <h3><strong>Responsibilities</strong></h3> <ul> <li>Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge Kubernetes GPU clusters; ensure swift and effective solutions every time.</li> <li>Become a product expert in our GPU Cluster service, serving as the last line of technical defense before issues are escalated to Engineering and Product teams.</li> <li>Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns; collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction.</li> <li>Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support)</li> <li>Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers.</li> <li>Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliab