Staff Software Engineer, Integrated Knowledge Management (RAG) | jobgrow.pragatishilclasses.org

Staff Software Engineer, Integrated Knowledge Management (RAG) | jobgrow.pragatishilclasses.org Jul 28, 2026 Staff Software Engineer, Integrated Knowledge Management (RAG) Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Providing world class customer service for our community of guests and hosts is a critical mission of Airbnb. This is an area of unprecedented scale and complexity. In no other domain does the efficiency and reliability of customer service technology translate directly into a competitive advantage, brand loyalty, and the bottom line of the business. The Integrated Knowledge Management team, part of the Airbnb Community Support Platform, is foundational to creating the best customer service experience for our users. The Integrated Knowledge Management team is responsible for building robust and scalable platforms to enable Airbnb's content and knowledge to be leveraged across users, both internal and external, and to also serve as the authoritative knowledge source for Conversational AI and LLM applications. The Difference You Will Make: As a Staff Software Engineer on the Integrated Knowledge Management team, you will be in charge of developing solutions to scale and optimize retrieval and ranking of content, knowledge & contextual information, across all of Airbnb through building out our next generation Retrieval-Augmented Generation (RAG) platform. You will be deeply involved in building highly available and scalable services in close collaboration with other engineering, ML/AI, product, content, data science and operations teams to meet the ever evolving needs of Airbnb's Community Support Platform. Ther