Staff Software Engineer - Customer Engagement & Docs Platform

<p> </p> <p><strong>Who we are</strong></p> <p>At Databricks, we are passionate about enabling data teams to solve the world&39;s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world&39;s best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we&39;re only getting started.</p> <p>Our AI-powered Assistant serves as the initial point of contact for customers seeking assistance on how to use our platform effectively. The Customer Engagement and Docs platform team&39;s objective is to help customers resolve their problems faster using AI / LLMs.  We provide customers with precise and comprehensive solutions to their problems or build experiences to facilitate a seamless escalation to a support agent when necessary. </p> <p>As a Staff Engineer, you will operate at the intersection of Product development and Machine Learning. Responsibilities include gaining a deep understanding of user behavior; identifying factors contributing to problems; leveraging Product, Machine Learning (ML) and Large Language Models (LLMs) to analyze intricate technical use cases within a secure enterprise environment and eventually providing a path to resolving them.</p> <p><strong>The impact you will have:</strong></p> <ul> <li>Lead design, development, and deployment of systems for Evaluation, Answer retrieval and Quality improvement for helping customers. </li> <li>Lead architectural decisions to ensure performance