Product Manager, Infrastructure

About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you’ll do Define the infrastructure platform: Shape the abstractions that power agent execution—including compute, storage, orchestration, and networking layers—making them scalable, reliable, and developer-friendly. Own performance, reliability, and scale: Define how Sierra systems handle real-time workloads, high concurrency, and enterprise-grade uptime requirements. Set the bar for latency, availability, and fault tolerance. Design developer primitives and tooling: Build the internal and external interfaces (APIs, SDKs, workflows) that engineers use to deploy, monitor, and iterate on agents. Drive system architecture decisions: Partner closely with engineering to make tradeoffs across consistency, cost, performance, and complexity. Bring first-princ