Level AI

Level AI - Senior Machine Learning Engineer - NLP (Bangalore/Noida Location) Senior Machine Learning Engineer - NLP (Bangalore/Noida Location) Noida / Bengaluru AI / Full Time / Hybrid apply for this job Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. Empowering contact center stakeholders with real-time insights, our tech facilitates data-driven decision-making for contact centers, enhancing service levels and agent performance. As a vital team member, your work will be cutting-edge technologies and will play a high-impact role in shaping the future of AI-driven enterprise applications. You will directly work with people who've worked at Amazon, Facebook, Google, and other technology companies in the world. With Level AI, you will get to have fun, learn new things, and grow along with us. Ready to redefine possibilities? Join us! We'll love to explore more about you if you have - Big picture: Understand customers’ needs and innovate and use cutting-edge Machine Learning techniques to build data-driven solutions. - Work on NLP problems across areas such as voice agents, agentic applications, text classification, entity extraction, and summarisation, using LLMs. - Collaborate with cross-functional teams to integrate/upgrade AI solutions into company’s products and services - Optimise existing machine learning models for performance, scalability and efficiency. - Help implement and evaluate reasoning, planning, and me