IT Support Engineer, Application Administrator

<div class="content-intro"><h2><strong>About Anthropic</strong></h2> <p>Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.</p></div><h2><strong>About the Role</strong></h2> <p>The IT Operations team keeps Anthropic running. We make sure every employee can do their best work without friction. We&39;re hiring IT Operations Engineers to own SaaS Operations, the service-operator layer for Anthropic&39;s SaaS catalog: app administration, license and seat operations, renewals, audit evidence, app health and update coordination, Google Groups, and Google Calendar resources.</p> <p>You&39;ll be a directly responsible individual for the SaaS Admin lane, owning its intake, execution, and runbook end to end, and you&39;ll partner with IT Eng often: they own platform-level configuration, SSO/SCIM, integrations, and new-app intake, and you&39;ll operate inside systems as they&39;re configured, bringing platform-level work to them.</p> <h2><strong>Responsibilities</strong></h2> <p><strong>SaaS Administration</strong></p> <ul> <li>Perform admin actions inside configured apps: role grants, settings changes the app already supports, and user troubleshooting at admin level, across the catalog&39;s heaviest apps such as Gong, 1Password, MongoDB, and Vanta</li> <li>Own intake and execution for tickets escalated from the Support queue into the SaaS lane, and write the runbook as you go</li> <li>Identify repetitive work across the lane and automate it: license workflows, seat reporting, evidence pulls, and anything the queue kee